Responsible Gaming Policy

At VLKNA Ltd., responsible gaming is not a reactive mechanism — it's a foundational principle. We treat it as a compliance discipline, a moral duty, and a reputational safeguard. Our platform is designed to entertain, but it also protects, intervenes, and responds when the line between recreation and risk begins to blur.

This policy outlines the multi-layered control framework, detection architecture, player-facing tools, affiliate obligations, and staff escalation protocols that make up our responsible gaming (RG) environmen.

1. Platform-Wide Commitment

We apply responsible gaming principles across:

Our user onboarding flow (age, IP, ID checks)

Bonus distribution eligibility

Affiliate promotion rules

Transaction and behavior monitoring logic

Internal training, audits, and automated escalation workflows

RG is managed by a dedicated compliance sub-department and overseen at the executive level.

2. Preventing Access by Minors

Gambling at VLKNA is strictly prohibited for users under 18. Age verification is mandatory before any withdrawal. We reserve the right to request documents at any stage. If underage use is detected, the account is locked, winnings forfeited, and the matter escalated.

We recommend parents and guardians:

Use device-level parental controls (e.g. GamBan, Net Nanny)

Avoid using shared devices with auto-login enabled

Regularly review account and transaction history

3. Player-Controlled Safety Tools

All registered players can activate the following directly from their dashboard:

a. Deposit Limits – Daily, weekly, or monthly. Reductions are instant. Increases require a 24h delay and confirmation.

b. Loss Limits – Max net loss caps to restrict damage from streaks or binge patterns.

c. Time-Based Session Alerts – Notifications after 30/60/90/120 mins of continuous play with call-to-action buttons.

d. Time-Outs – Short suspensions from 24h to 180 days.

e. Self-Exclusion – Minimum 6 months, up to permanent. Once activated, the account cannot be reopened until expiration. Re-entry requires a cooling-off review.

f. Reality Checks – Optional reminders with usage stats and direct links to your RG settings.

g. Account Lock for Cause – Immediate lockout triggered by the user or by our compliance team (see section 6).

All settings are confirmed by email. Confirmation timestamps are logged in our secure RG audit trail.

4. Advanced Monitoring and Interventions

We combine rule-based alerts and machine learning algorithms to identify:

Three+ deposits within 90 minutes

Withdrawal attempt followed by a redeposit within 10 minutes

Time-of-day anomalies (e.g. high-value play between 1–5 AM)

Escalating bonus requests

When such patterns are triggered, we may:

Disable access to bonuses

Issue an automatic RG advisory email

Suspend the account for review

Flag the account to the RG compliance queue

Recommend exclusion or limits

These interactions are stored in the RG Ledger (player-specific, restricted access log).

5. Blocking and Self-Exclusion Protocols

If you self-exclude, VLKNA:

Immediately suspends your account and all marketing communications

Returns your remaining balance upon request (subject to KYC)

Tags your profile with a RG block flag in our backend system

Prevents re-registration on the same device, IP, or payment method

If you attempt to circumvent exclusion (e.g. by opening a second account), all linked accounts will be closed and all funds may be forfeited.

6. Bonus Restrictions for Flagged Accounts

Accounts with active time-outs, exclusions, or RG flags:

Are ineligible for bonus or campaign distribution

Are automatically excluded from CRM segmentation for promotional outreach

Will not receive affiliate-driven offers until cleared

This rule is enforced by our bonus engine and manually reviewed quarterly.

7. Partner and Affiliate Compliance

All affiliate creatives must include an RG warning, link to this policy, and a minimum age notice.

Affiliates are prohibited from:

Promoting gambling as a solution to financial issues

Making unsubstantiated bonus claims

Targeting minors or RG-vulnerable groups

Violations result in immediate deactivation of tracking and potential retroactive clawback of commissions.

8. Staff Responsibility and Escalation

All VLKNA staff undergo RG certification on:

Identifying behavioral markers

Navigating sensitive conversations

Understanding legal exposure and protocol

Cases that cannot be resolved via first-line support are routed through our RG Case Review Panel.

9. Jurisdiction and Alignment

Although licensed by the Government of Anjouan, VLKNA strives to align with UKGC and MGA-level RG standards.

We recognize and comply with international initiatives including:

GamblingTherapy.org

BetBlocker

Self-exclusion list APIs (future integration planned)

10. Policy Review and Amendments

VLKNA may update this policy periodically to reflect changes in regulatory requirements, internal processes, or platform architecture. Updates will be posted to this page with a clearly indicated "Last Updated" date.

11. Contact and Compliance

Questions about bonuses, campaigns, or withdrawals may be directed to:

General Inquiries: support@vlkna.com

Compliance and Investigations: compliance@vlkna.com