Terms and Conditions

1. About These Terms and Conditions.

1.1 These Terms and Conditions ("T&Cs") govern the use of all products and services made available by VLKNA Ltd. through its online gaming platform accessible via [https://www.vlkna.com] and associated subdomains.

1.2 VLKNA Ltd. is a licensed iGaming operator, authorized by the Government of Anjouan, part of the Union of the Comoros. We operate under remote gaming license number [___] and comply with all applicable licensing standards issued under this jurisdiction.

1.3 These Terms, along with our Privacy Policy, Responsible Gaming Policy, Bonus Policy, and all promotional rules, constitute a legally binding agreement between you (the "User") and VLKNA Ltd. ("we," "us," or "our").

1.4 By accessing, using, registering or interacting with the Website and any of our services, you confirm that you have read, understood, and agreed to these T&Cs.

1.5 If you do not agree with these Terms, you must discontinue your use of our platform and services immediately. Continued use will be deemed acceptance.

2. Eligibility and Jurisdiction

2.1 You must be at least 18 years of age, or older if required by the laws of your country of residence, to access and use our services.

2.2 It is your sole responsibility to ensure that you are legally permitted to use our services under the laws applicable to you. VLKNA does not provide legal advice or guarantee access in restricted or prohibited jurisdictions.

2.3 Access to the platform is prohibited from jurisdictions deemed restricted by our compliance team. These include, but are not limited to, jurisdictions where online gambling is illegal or where VLKNA chooses not to offer services.

2.4 We reserve the right to request proof of age and identity at any time and may suspend or terminate your account if you are unable or unwilling to provide such proof.

3. Account Registration and Verification

3.1 You may only create one account per person, household, IP address, or device. Duplicate accounts may be blocked or merged, and related bonuses or winnings voided.

3.2 You must register in your own name and provide accurate, complete, and current information. Any attempt to use fake or third-party data may result in account suspension or permanent closure.

3.3 You are solely responsible for keeping your login credentials confidential. Any action taken via your account will be considered as authorized by you.

3.4 We may perform identity verification (KYC) including, but not limited to, requesting identity documents, proof of address, proof of payment method ownership, and proof of source of funds.

3.5 Failure to comply with verification requests may result in account restrictions, blocked withdrawals, or account termination in accordance with our AML policy.

3.6 Users identified as Politically Exposed Persons (PEPs) or subject to international sanctions may not be eligible to use our services.

4. Deposits, Withdrawals, and Financial Conduct

4.1 You may deposit funds using any of the supported payment methods, which include fiat gateways (e.g., Xendit, PayMongo, Loonie, AstroPay) and crypto gateways (e.g., CoinPayments, NOWPayments). Payment options may vary by country.

4.2 All deposits must originate from accounts held in your own name. Payments from third parties are not accepted.

4.3 You may withdraw funds to the same method used to deposit, where possible. Withdrawals to unverified or third-party methods will be denied.

4.4 Withdrawal limits and processing times depend on your payment method, KYC status, and account activity.

4.5 VLKNA reserves the right to charge withdrawal fees or delay processing in cases of low wagering turnover or suspected abuse.

4.6 Suspicious transactions may be flagged and frozen pending investigation. Funds may be withheld or seized in accordance with AML obligations.

5. Bonus Terms and Promotions

5.1 All bonus offers and promotions are subject to their own terms and may include wagering requirements, expiry dates, and game restrictions.

5.2 Any attempt to abuse or manipulate bonus systems (e.g., creating multiple accounts, using VPNs to claim location-based offers) may result in cancellation of the bonus and associated winnings.

5.3 Bonuses are intended for recreational use only and may be revoked at any time at our discretion.

5.4 Some promotions may require manual opt-in, while others will be applied automatically. You are responsible for reading and understanding bonus rules before participating.

6. Responsible Gaming and Player Protection

6.1 VLKNA provides tools to help you gamble responsibly, including deposit limits, session timers, self-exclusion, and account cool-off periods.

6.2 You may request a self-exclusion by contacting our support team or by using the responsible gaming tools in your account settings. Exclusion periods may range from 24 hours to permanent.

6.3 All exclusion requests are final for the selected duration and cannot be revoked. You will receive confirmation once the restriction is active.

6.4 During self-exclusion, you will not receive marketing materials or have access to the platform.

6.5 We strongly recommend players use third-party software (e.g., BetBlocker, GamBan) to restrict access to gambling content if experiencing issues with control.

7. Game Rules and Restrictions

7.1 All games follow the rules specified in their internal interfaces. You are responsible for reviewing game rules before playing.

7.2 VLKNA may limit maximum winnings per game, session, or time period. Current limits are available in the Bonus Policy.

7.3 Progressive jackpots are subject to validation and may be paid by the game provider, not directly by VLKNA.

7.4 Game availability may vary by location. We reserve the right to add, remove, or modify games at any time.

8. Fraud, Collusion, Abuse, and Misuse

8.1 Any activity that undermines fairness or seeks to exploit the platform will result in sanctions including forfeiture of funds and account termination.

8.2 Examples include: bot use, bonus hunting, chip dumping, affiliate fraud, identity theft, chargeback fraud, and multi-accounting.

8.3 Users must report suspicious behavior or potential exploits to our support team. Failure to do so may result in shared liability.

9. Account Inactivity and Closure

9.1 Accounts inactive for 12 consecutive months with real money balances may be considered dormant.

9.2 Dormant accounts may incur a monthly administrative fee. We will attempt to notify you before fees begin.

9.3 You may request account closure at any time. If your account holds a balance, we will initiate a withdrawal upon verification.

10. Security and Privacy

10.1 Your login details must be kept confidential. Any unauthorized access due to your negligence is your responsibility.

10.2 We use industry-standard encryption and data protection protocols. For more, see our Privacy Policy.

10.3 All communications may be recorded for quality and regulatory purposes.

11. AML, Verification, and Regulatory Compliance

11.1 VLKNA complies with global AML/CFT standards. We reserve the right to request additional verification at any stage.

11.2 Failure to meet compliance obligations will result in frozen funds and potential account termination.

11.3 We may work with third-party KYC/AML providers to assist in fulfilling legal obligations.

12. Liability and Disclaimers

12.1 You use our services at your own risk. Gambling may lead to financial loss.

12.2 VLKNA is not liable for losses resulting from interruptions, bugs, force majeure events, or third-party service failures.

12.3 Our platform is offered "as is" without warranty. We do not guarantee 24/7 availability or uninterrupted access.

13. Intellectual Property Rights

13.1 All content, games, images, and logos on our website are the intellectual property of VLKNA Ltd. or its licensors.

13.2 Unauthorized use of any content is strictly prohibited and may lead to legal action.

14. Amendments to the Terms

14.1 These Terms may be updated periodically. All changes will be posted on the Website.

14.2 Continued use of the platform after changes constitutes acceptance.

15. Contact and Communication

15.1 You may contact us at support@vlkna.com for any inquiries.

15.2 Official communication from VLKNA may be via email, in-app messages, or website banners.

16. Governing Law and Jurisdiction

16.1 These Terms are governed by the laws of Anjouan, Union of the Comoros.

16.2 All disputes shall be submitted to the exclusive jurisdiction of the courts of Anjouan.

These T&Cs are accompanied by the following additional policies: Bonus Policy, Withdrawal Policy, Responsible Gaming, Privacy Policy, and Cookie Policy.